Using the [Interactive Question] (IVR) node in Call Flows

Using the [Interactive Question] (IVR) node in Call Flows

An IVR (Interactive Voice Response) in Voicee allows callers to select 1-9 or the Hash key to route their call to the most appropriate destination. You can customise your callers IVR experience to be as complex, or as simple as you desire.

1. When in the Call Flow Editor

2. Click "Routing"

3. Click "Interactive Question"

4. An IVR Must have a Sound, the Sound should be detailed to describe to the end user what each key will do. For example. "Press 1 to Speak to our staff, Press 2 to speak to the manager".

5. Ensure that you have an incoming link from another node. All call flows go from Left to Right

6. Add in additional nodes depending on your desired flows. Then simply link the "keys" with your corresponding action.

In this example, if a caller presses "1", It will be routed to the "Ring" node, If the select "2", it'll go to the AutoQ node, and if they select "3", it will go to the "Say" node.

The timeout determines how long Voicee should wait before replaying the Audio if there is no response.

Voicee will play the audio 3 times before hanging up if there is no response from the caller.


Made with Scribe



    • Related Articles

    • Using [Time Conditions] node Call Routing

      A Time condition is the perfect way to configure your callers experience depending on the day of the week or time. Note that this function does not work with specific dates, instead, look at using conditions and Site Statuses to set different call ...

    • The [Ring] Call Flow

      1. The ring node is a simple way to start accepting calls to your site devices. Note that the Ring node will ring irrespective of the number of current calls for your particular site. So even if you are on a call, your device will ring again to alert ...

    • Call flow Migration Guide

      Why move to new Call Flows? Call flows Version 2 is a significant upgrade to previous Call Flow Versions. The key benefits are: Manage multiple site numbers with one call flow editor. Making it easy to make change across your entire company. ...

    • AI Call Flow Tips and Tricks

      If you're new to Call Flows, just start playing around with the AI generator and seeing the outcome might be a good way to understand how call flows are made. Making changes to your prompts and seeing the outcomes is a good way to get introduced to ...

    • Call Forward your Optus Phone Number

      Activate call Forward Listen for a dial tone Dial *78 Enter your Voicee Phone Number Listen for two short beeps (this confirms the diversion is active) Turn diversion off Listen for a dial tone Dial #78 Listen for two short beeps (this confirms the ...