Using the [Interactive Question] (IVR) node in Call Flows

An IVR (Interactive Voice Response) in Voicee allows callers to select 1-9 or the Hash key to route their call to the most appropriate destination. You can customise your callers IVR experience to be as complex, or as simple as you desire.

1. When in the Call Flow Editor

2. Click "Routing"

3. Click "Interactive Question"

4. An IVR Must have a Sound, the Sound should be detailed to describe to the end user what each key will do. For example. "Press 1 to Speak to our staff, Press 2 to speak to the manager".

5. Ensure that you have an incoming link from another node. All call flows go from Left to Right

6. Add in additional nodes depending on your desired flows. Then simply link the "keys" with your corresponding action.

In this example, if a caller presses "1", It will be routed to the "Ring" node, If the select "2", it'll go to the AutoQ node, and if they select "3", it will go to the "Say" node.

The timeout determines how long Voicee should wait before replaying the Audio if there is no response.

Voicee will play the audio 3 times before hanging up if there is no response from the caller.