The [Ring] Call Flow

The [Ring] Call Flow

1. The ring node is a simple way to start accepting calls to your site devices. Note that the Ring node will ring irrespective of the number of current calls for your particular site. So even if you are on a call, your device will ring again to alert you of an incoming call. This is typically known as "Call Waiting", where you can receive multiple calls on a device at the same time. Note that not all devices support this, and if your device cannot support Call waiting, it will route the calls through the "Busy" workflow.

2. To bring in a call node, select the Ring category and the drag and drop or Click Ring Devices node.

3. To configure a Ring node successfully, you must select one or more devices to ring.

4. Click "Device 1"

5. Click the "30" field.

6. Type "90"

7. Click here.

8. Link the call flow by dragging and dropping the incoming call output to the incoming side of the Ring node. Node that flows go from Left -> Right.

9. You can also specify what happens after a call by using the outcome connectors. "Completed" means the call was successful, someone answered the call, their was chatter and the parties hung up the call.

"Busy" means the device could not accept the call, or rejected it.

"No Answer" means the timeout was hit, for example, if your time is set to 30 seconds, at the 30th second the "No Answer" flow will run.






    • Related Articles

    • Call flow Migration Guide

      Why move to new Call Flows? Call flows Version 2 is a significant upgrade to previous Call Flow Versions. The key benefits are: Manage multiple site numbers with one call flow editor. Making it easy to make change across your entire company. ...

    • AI Call Flow Tips and Tricks

      If you're new to Call Flows, just start playing around with the AI generator and seeing the outcome might be a good way to understand how call flows are made. Making changes to your prompts and seeing the outcomes is a good way to get introduced to ...

    • Call Forward your Optus Phone Number

      Activate call Forward Listen for a dial tone Dial *78 Enter your Voicee Phone Number Listen for two short beeps (this confirms the diversion is active) Turn diversion off Listen for a dial tone Dial #78 Listen for two short beeps (this confirms the ...

    • Using AI To generate a Call Flow

      Read our Tips and Trick on writing a good call flow description to work with our AI Read our guide 1. Navigate to Settings -> CallFlows 2. Click "+" to create a new call flow 3. Click on the Description box to start editing. 4. Enter a detailed ...

    • Using the [Interactive Question] (IVR) node in Call Flows

      An IVR (Interactive Voice Response) in Voicee allows callers to select 1-9 or the Hash key to route their call to the most appropriate destination. You can customise your callers IVR experience to be as complex, or as simple as you desire. 1. When in ...