The [Ring] Call Flow

The [Ring] Call Flow

1. The ring node is a simple way to start accepting calls to your site devices. Note that the Ring node will ring irrespective of the number of current calls for your particular site. So even if you are on a call, your device will ring again to alert you of an incoming call. This is typically known as "Call Waiting", where you can receive multiple calls on a device at the same time. Note that not all devices support this, and if your device cannot support Call waiting, it will route the calls through the "Busy" workflow.

2. To bring in a call node, select the Ring category and the drag and drop or Click Ring Devices node.

3. To configure a Ring node successfully, you must select one or more devices to ring.

4. Click "Device 1"

5. Click the "30" field.

6. Type "90"

7. Click here.

8. Link the call flow by dragging and dropping the incoming call output to the incoming side of the Ring node. Node that flows go from Left -> Right.

9. You can also specify what happens after a call by using the outcome connectors. "Completed" means the call was successful, someone answered the call, their was chatter and the parties hung up the call.

"Busy" means the device could not accept the call, or rejected it.

"No Answer" means the timeout was hit, for example, if your time is set to 30 seconds, at the 30th second the "No Answer" flow will run.