Call Flows
Call flow Migration Guide
Why move to new Call Flows? Call flows Version 2 is a significant upgrade to previous Call Flow Versions. The key benefits are: Manage multiple site numbers with one call flow editor. Making it easy to make change across your entire company. ...
AI Call Flow Tips and Tricks
If you're new to Call Flows, just start playing around with the AI generator and seeing the outcome might be a good way to understand how call flows are made. Making changes to your prompts and seeing the outcomes is a good way to get introduced to ...
Uploading or Record a New Sound
What is a Sound? A sound in Voicee is a piece of audio (MP3 or WAV) that can be played to a caller. It is typically used with call flows for Hold Music, Playing messages or used in IVRs (this can be used to direct calls, like "Press 1 for X, or Press ...
Using [Time Conditions] node Call Routing
A Time condition is the perfect way to configure your callers experience depending on the day of the week or time. Note that this function does not work with specific dates, instead, look at using conditions and Site Statuses to set different call ...
Using the [Interactive Question] (IVR) node in Call Flows
An IVR (Interactive Voice Response) in Voicee allows callers to select 1-9 or the Hash key to route their call to the most appropriate destination. You can customise your callers IVR experience to be as complex, or as simple as you desire. 1. When in ...
Using [Conditions] - Site Status
Note: Conditions are an advanced function and can cause unexpected results if not configured correctly - speak with our support team if you need help. 1. Select Routing then Click "Conditions" 2. You can select a condition, such as Site Status. 3. ...
The [Ring] Call Flow
1. The ring node is a simple way to start accepting calls to your site devices. Note that the Ring node will ring irrespective of the number of current calls for your particular site. So even if you are on a call, your device will ring again to alert ...
Using AI To generate a Call Flow
Read our Tips and Trick on writing a good call flow description to work with our AI Read our guide 1. Navigate to Settings -> CallFlows 2. Click "+" to create a new call flow 3. Click on the Description box to start editing. 4. Enter a detailed ...