Uploading or Record a New Sound

Uploading or Record a New Sound

What is a Sound?

A sound in Voicee is a piece of audio (MP3 or WAV) that can be played to a caller. It is typically used with call flows for Hold Music, Playing messages or used in IVRs (this can be used to direct calls, like "Press 1 for X, or Press 2 for Y")

How to upload or Record a Sound

1. Log into your Voicee Dashboard

2. From the Menu, click "Settings"

3. From the Submenu at the top, Click Sounds

4. Click "+"

5. Do you already have a pre-recorded MP3 or WAV file? You can click on the upload field to upload the file - or just drag and drop it in.

6. If you'd like to record a new Sound, you can record it straight from your Browser.

7. You may need to Alllow Voicee permission to use your Microphone. Once running, your recording will start. You can click Stop to preview your recording.

8. You can play your recording - if you don't like it, you can overwrite your recording by clicking on the Microphone icon again (Note: Your first recording will be lost)

9. Once you're happy with your recording, click Upload

10. You should give your recording a title that is relevant

11. Giving a description to what the sound is about is also helpful. The more descriptive the better!

12. Type a description, eg: "Welcome to our Site!" or "IVR to navigate customer"

13. Click "Save" - Now your Sound is ready to use in a Call Flow.




    • Related Articles

    • Using AI To generate a Call Flow

      Read our Tips and Trick on writing a good call flow description to work with our AI Read our guide 1. Navigate to Settings -> CallFlows 2. Click "+" to create a new call flow 3. Click on the Description box to start editing. 4. Enter a detailed ...

    • AI Call Flow Tips and Tricks

      If you're new to Call Flows, just start playing around with the AI generator and seeing the outcome might be a good way to understand how call flows are made. Making changes to your prompts and seeing the outcomes is a good way to get introduced to ...

    • Using the [Interactive Question] (IVR) node in Call Flows

      An IVR (Interactive Voice Response) in Voicee allows callers to select 1-9 or the Hash key to route their call to the most appropriate destination. You can customise your callers IVR experience to be as complex, or as simple as you desire. 1. When in ...

    • Adding Multiple Devices to a Wireless Phone Base Station

      Many Yealink devices, such as the W60 and the W70, have the ability to handle multiple accounts on the device. If you are using a Wireless Yealink Phone, by Default the station number will correspond to the Account number you have setup For example ...

    • Inviting your Team and User Permissions

      Adding a new user to your Company Adding a new user to your company will invite them to sign up with a Voicee account. If they already have a Voicee account registered with their email address, they will be invited instantly without verification To ...