Random call Failures do to timeout - "request timeout"

Random call Failures do to timeout - "request timeout"

If your phone randomly fails to connect, ringing occasionally and failing other times, it is likely because your IP Address may be changing too frequently. This is common when using 4G services for your internet connection.

One solution is to reduce the server timeout on your SIP phone.

This example will focus on Yealink Phones - if you have another make/model of SIP phone please consult the manufacturer's documentation 
Find the IP Address of your Yealink phone, using your computer's internet browser, type the IP address into the address bar to access it's login portal. Note that the default username/password is 'admin' and 'admin'

On the account experiencing the issue, find the Server Expires entry and reduce it to 60.
This setting will force the device to re-send it's IP information every 60 seconds. You can experiment with this number between 60-120 to help improve stability. 
Yealink Config - Timeout error

    • Related Articles

    • Call Forward your Optus Phone Number

      Activate call Forward Listen for a dial tone Dial *78 Enter your Voicee Phone Number Listen for two short beeps (this confirms the diversion is active) Turn diversion off Listen for a dial tone Dial #78 Listen for two short beeps (this confirms the ...
    • Call forwarding from a TPG Landline phone

      To Enable/Disable TPG Customers can enable or disable this feature anytime via their online account: TPG Account Login Customer may also request this by calling TPG Customer Service Hotline 13 14 23 Option 3 + 1
    • Call forward from a Telstra Landline phone

      To turn on: Dial * 2 1 Enter your Voicee number you want to forward calls to, followed by # Make sure you include your area code, for example: *21 0XXXXXXXX # To turn off: Dial # 2 1 #
    • Auto Queue (AutoQ)

      What AutoQ Does? AutoQ is adds a smart Queue into your Workflow. This stops your devices from being called while you're on another call. It works by queuing and ordering your callers and the moment one of your devices becomes available, the call will ...
    • Port your Number into Voicee

      Number Porting is a manual process that requires at least 3-6 weeks. We recommend using Call Forwarding to quickly move your services to Voicee while we are in the process of porting in your number. Please note: If your phone number is linked to your ...