Office 365 - Email Deliverability from Voicee

Office 365 - Email Deliverability from Voicee

Update: This issue has been resolved and emails should be delivered as expected.

In October 2021 multiple customers had raised that Voicee voicemail email notifications were not arriving to their Inbox.
Upon investigation Voicee found that all of these customers were using Office 365. It was determined that Office 365 has been wrongly classifying Voicee emails as Spam due to other, unrelated Spam messages who target users by falsing claiming that a Voicemail has been saved onto their account.

Voicee will always send emails from the domain voicee.com.au and any email ending in voicee.com.au (eg: postmaster@voicee.com.au) can be trusted.

Resolving email Deliverability

If you are experiencing issues with Voicee mail being delivered to your Office 365 Mailboxes, you can follow the steps here to bypass the incorrect Spam filter

  1. Goto the Admin Exchange Centre on Office 365 - If you're not logged in you will need to Log in with Global Administrator Access
  2. If you are not on the Rules Page, click "Rules"
  3. Click the + icon and select Bypass Spam Filtering..
  4. Enter a Name (Such as Voicee) then under Apply this rule if... Select Sender -> Domain Is

  6. Enter voicee.com.au (click the +) then enter mg.voicee.com.au (click the +) Then hit OK
  7. Your Rule should include the Senders Domain as the above domains and the action as Bypass Spam filtering. Click Save.
  8. Finally test that emails are being delivered by requesting to reset your password: https://dashboard.voicee.com.au/password/reset
  9. If you receive the Password reset to your email inbox or Junk mail, you've successfully resolved the issue.

    • Related Articles

    • How to get Started with Voicee

      Getting started with Voicee is super easy - you can register your Voicee account, generate a local phone number and setup a device on your iPad within a few minutes and with a few elements you likely already have. Things you'll need A stable internet ...

    • Registering your Device on the Voicee Softphone (iOS Only)

      Checklist An iPad, iPod Touch or iPhone running iOS 14 or newer Download Voicee Softphone on your iPhone or iPad: https://apps.apple.com/us/app/voicee-softphone/id1532650703 Your Voicee Login (Email and password) An active Voicee Subscription Please ...

    • Registering Voicee on Android Device

      Any iOS device running iOS 13 or later can run a SIP software phone that is compatible with Voicee's infrastructure. There is no specific brand or software developer requirement for Voicee to work, however we do regularly do testing on the popular ...

    • Adding Voicee to Yealink Devices

      Voicee works perfectly with Yealink Devices and other SIP Based Phones. To get started, you will need these elements: A Yealink Phone connected via Ethernet A computer or Ipad connects to the same network as the Yealink phone You will require ...

    • Best Practise Running Voicee App on iPad

      When running the Voicee App on iOS there are some best practises to ensure that you can answer incoming calls. Setup Slide Over View The best way to run Voicee is to keep it running in the background. To prevent it from taking over the entire screen ...