Number Porting is a manual process that requires at least 3-4 weeks.
We recommend using Call Forwarding to quickly move your services to Voicee while we are in the process of porting in your number.
Requirements for Number Porting:
You currently have a subscription/service that uses the phone number in question
You have no outstanding invoices on the services with the service provider
- You have no contractual obligations on the service which you are bound too
- You have a copy of your last invoice from the service provider, with the service number which will be ported on the invoice.
Identity Validation
As part of the 1st of July 2026 Anti Scam / Span reforms, all porting requests require the following information:
- ASIC Extract with your name on the the Asic Extract (The correct extract looks like: https://drive.google.com/file/d/1V597YFevM1xcCIHTPhGNVSjI5T3mOcXg/view)
- Form of Photo ID
- Note: If drivers licence please share Front and Back
- Please share this via a Google Drive, Dropbox or iCloud Share link - ensure that this link expires in 7 days to protect this sensitive document.
- If your Primary place of business is not on your ASIC Extract, you will need to provide a lease agreement or a service provider invoice (Gas/Electricity) which has your address upon it and addressed to your business name.
Process
Submit the complete
Letter of Authorisation (LOA) form to
support@voicee.com.au along with an invoice from your service provider.
Find the LOA As an attachment below.