How Hold Music Works in Voicee
Give callers a consistent experience while they wait. Voicee lets you choose a company-wide hold sound for AutoQ queues and for mid-call hold on supported Yealink phones.
This guide explains how to change your hold music, which AutoQ nodes update automatically, and how to set up Yealink phones.
1. Set up hold music in Voicee
- Sign in to your Voicee dashboard.
- Go to Settings > Calling, or open Calling Settings directly.
- Find the Hold Music panel and click its Update Settings button.
Calling Settings — use Update Settings in the Hold Music panel.
Choose an existing sound or upload a new one
- In the Hold Music popup, use the Select Sound selector to choose a sound you have uploaded previously, or use the upload option to add a new custom sound.
- Use the audio player to preview your selection.
- Click Save to apply the change.
To return to Voicee’s standard sound, choose Use default hold music and save.
Hold Music settings — select your sound, preview it, then save your changes.
What happens to your AutoQ nodes?
When you save a new company hold sound, Voicee automatically updates every AutoQ node that is set to use the default music.
| AutoQ music setting | Result after changing company hold music |
|---|---|
| Default music | Automatically uses the updated company hold sound. |
| Custom sound selected on the node | Keeps its existing custom sound; nothing changes. |
Important: custom AutoQ sounds are preserved
If you want an AutoQ node with a custom sound to follow future company-wide changes, change that node to use the default music.
2. Set up mid-call hold music on Yealink phones
When you place a caller on hold during a call, the configured hold sound plays on repeat until you resume the call.
Supported phones
Voicee’s music-on-hold server is currently supported on Yealink phones only. This device requirement applies to mid-call hold; AutoQ queue music is configured in Voicee as described above.
Phones using Voicee AutoProvision
If your Yealink phone is configured through Voicee AutoProvision, no manual music-server setup is needed. Restart the phone so it downloads the latest configuration.
After the phone reconnects, make a test call and place the caller on hold to confirm the sound plays correctly.
Manual Yealink setup
If your phone does not use Voicee AutoProvision, configure the music server manually:
- Get your music-server SIP URI from Voicee Support. Use the exact value provided for your setup.
- Open the Yealink web interface. Enter the phone’s IP address into a web browser on the same network and sign in using the phone’s administrator credentials. On a factory-default phone, these may be admin / admin if they have not been changed; configured phones may use different credentials.
- Go to Account > Advanced. If the phone has multiple accounts, select the Voicee account you want to configure.
- Locate Music Server URI and enter the SIP URI supplied by Voicee Support.
- Save or confirm the settings. Follow any apply or restart prompt shown by the phone.
- Make a test call, place the caller on hold, and confirm the selected music repeats until you resume the call.
Need the server address or help signing in?
Contact Voicee Support for your music-server SIP URI or help accessing your Yealink phone. Do not enter the dashboard URL in the Music Server URI field.
Quick checks if the expected music does not play
- AutoQ still plays a different sound: check whether that node has a custom sound selected. Custom sounds are not replaced by company-wide changes.
- An AutoProvisioned phone has not picked up the configuration: restart it and test again after it reconnects.
- A manually configured Yealink phone has no hold music: confirm the Music Server URI matches the value supplied by Voicee Support and that you saved the change on the correct account.